Customer Support

Greece
Shipping orders is free throughout Greece, done with the “ELTA Courier”. Delivery time is 1-2 working days from the time of order, depending on the place of delivery. The Peloponnese, Epirus and the Islands need 2 working days.

For your best service, call us at 25210 47953 .

Cyprus
Shipments to Cyprus are delivered in 2-3 working days and are charged with shipping costs of 20.00 euros per order. The cash on delivery method is also provided for Cyprus !!

You can order the item of your choice online, using one of the search methods on the website or by surfing our online catalog. To use the online order you must register as a member at dress2impress.gr , by filling in the information required on the registration page.

You can order the items of your choice by phone at 25210 47953 (09:00 – 14:00). We will be happy to assist you.

What information do I need to place my order over the phone?

The product code, your contact details and the recipient’s postal address are a must for a start!

1) What is the return policy?
You can return a product within 7 days from the date of receipt.

A) Replacement *. We will do our best to replace the product you returned to us, whether this product is defective (same code, with the possibility of changing the size or color), or you have been sent the wrong code, or the size is not right for you. For the best possible service, we suggest, within 24 hours from the date of receipt, to inform us of the desire to replace it.

B) Refund of your money to the bank account that you will declare to us or to the credit card with which you made the payment within 7 calendar days from the date we will receive the product you returned to us. Refunds are not made for products that are on offer and during a discount period.

C) Credit of the value of the product you returned to the account you have in our online store in order to use it in your next purchase. The credit will be made within three days from the date of receipt of the products in our warehouses.

The responsibility for the return of products lies solely with the customer. That is why you must make sure that the product is very well packaged when it is returned.

Products to be returned are sent exclusively to the following address:

DRESS2IMPRESS
VENIZELOU STR. 5, 66100
DRAMA
GREECE.
PHONE NUMBER: +30 25210 47953

2) What is the process of returning a product?
From the date of receipt of the product you have 7 days to decide whether to return it. As soon as the goods leave you, DRESS2IMPRESS will receive it within 1-2 working days in case of returns from Greece and through “ELTA Courier”. The cost of return and resending is fully borne by dress2impress.gr . After receiving the product, we will process your request immediately and we will inform you by e-mail about its processing.

Note: all products must be returned in their original quality condition and with the tabs on them. In the event that our quality control detects a defect in the product unexpected, Customer Service will contact you for the procedure to be followed.

3) Is it possible to return a product requesting a replacement and this is not possible?
When DRESS2IMPRESS receives the product you returned, it will process your request for a replacement. In case we can not replace the product, we will contact you to return the value of the product. Refunds are not made for products that are on offer and during a discount period.

4) What do I need to be aware of when I receive my new shoes?

First of all, your new shoes are well-worn !! However, we recommend that you be very careful in their first test until you decide whether to keep them. Do your first rehearsals wearing only the right shoe on a rug so that the soles or heels are not scratched by hard surfaces. Wear thin socks and do not insist that the foot be inserted if you see that the size of the shoe is small because it will open and its shape will deteriorate. Once worn, avoid movements that can “crumple”, scratch or open the skin.